Bolt, a ride-hailing app, has introduced a new cancellation option aimed at discouraging users from engaging in offline trips and transactions outside the app. The feature allows riders to cancel a trip if the driver asks for payment outside the app, demands more money than agreed upon, or encourages cancelling the trip to go offline. This initiative aims to enhance rider safety and prevent situations where essential safety features like GPS tracking and emergency services become unavailable during offline trips.
The company emphasizes the importance of staying online to ensure access to critical safety tools. Bolt also states that actions, such as temporary bans or account suspensions, will be taken against drivers repeatedly reported for soliciting offline trips. Both riders and drivers are encouraged to utilize the in-app Safety Toolkit features during active trips for enhanced safety. Overall, Bolt remains committed to providing a secure and reliable ride-hailing experience, with the new cancellation option empowering riders to prioritize their safety and well-being.
